Last updated 12 November 2026
What this website collects, why, how long it is kept, and what you can ask for. In short: no tracking, no advertising, and nothing sold or shared for marketing.
Who is responsible
TRISTOPIC is an independent graphic design studio in Thessaloniki, Greece. The controller of your data is:
[Full legal name or company name]
[Street and number, postcode, Thessaloniki, Greece]
VAT number (ΑΦΜ): [number] · Tax office (ΔΟΥ): [name]
Email: info@tristopic.com
The contact form
Your name, email address, the service you choose, your budget if you give one, your project description and any file you attach. They are used only to reply to your enquiry and, if we work together, to prepare a proposal: steps you ask for before a contract (GDPR Article 6(1)(b)). Your IP address is used for one hour to stop the form being flooded, and is not stored with your enquiry.
Enquiries and their files are deleted automatically 12 months after they arrive. Files you attach are private: they cannot be opened from the web, only by the studio, signed in.
The newsletter
If you sign up: your email address, when you signed up and confirmed, and where on the site you did it, plus a one-way code made from your IP address that cannot be turned back into it, kept as proof of your consent (Article 6(1)(a)). Nothing is sent until you confirm from the email we send you, and addresses never confirmed are deleted after 30 days. Every email has a one-click unsubscribe. After you unsubscribe we keep only your address and the date, so you are never emailed again; ask, and that goes too.
Server logs and error reports
Like every web server, ours records each request: IP address, time, the page asked for and the browser’s name. The logs are used to keep the site secure, for example to block automated attacks, and to fix problems (legitimate interest, Article 6(1)(f)). They are deleted after 14 days.
If part of a page fails in your browser, the page reports the technical error (the message, the page address and the browser’s name) so it can be fixed. No IP address or personal detail is stored with it, and reports are deleted after 30 days.
Cookies
None for visitors. No analytics, advertising or tracking, no third-party scripts, and the fonts are served from this site. Cookies are used only when the studio signs in to manage the site.
Where it is kept
The website and its backups are hosted by Hetzner Online GmbH on servers in Nuremberg, Germany, inside the EU. Backups are kept for 14 days and then replaced. Emails to and from info@tristopic.com are stored by the studio’s email provider. Nothing is sold, shared for marketing or used for automated decisions about you.
Your rights
You can ask to see the data held about you, to have it corrected or deleted, to restrict or object to its use, or to receive it in a portable format. Where you gave consent, you can withdraw it at any time. Write to info@tristopic.com; you will have an answer within one month.
If you think your data has not been handled properly, you can complain to the Hellenic Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα) at www.dpa.gr.
Changes
When this page changes, the date at the top changes with it.